About - The Collision Center South Shore

Our Story

Mission Statement

To be a GREAT company that provides and environment that is comforting for customers, fulfilling for employees, and economically healthy.

The Collision Center by DCR Systems partnered with BMW & MINI South Shore in 2016 to build and operate one of the most advanced collision repair facilities in the world, featuring our patented, lean-based production process.

Utilizing a DCR patented process consisting of lean manufacturing principles, we possess world class equipment, technology, and software to keep up with the ever-changing complexities of collision repair. Our team members are continuously trained and certified, enabling them to provide a high level of consistent service and quality.

The Collision Center services all makes and models. We are certified BMW repair facility. We earned this certification by having met strict benchmarks and excellence standards that span customer satisfaction, technician training and certification, shop productivity, tools and equipment, process efficiency, safety and environmental considerations.

Our renowned customer support goes above and beyond collision repair to give our customer’s an exceptional experience and peace of mind. We handle all communications with insurance providers, reserve rental vehicles, provide repair status updates, and provide towing assistance. We also provide a 24-hour phone service that is ready to assist you in any need.

Our Promise

We promise:

To Deliver a World Class Customer Experience while Repairing Your Vehicle Using Vehicle Specific Manufacturer Procedures

A Guaranteed Completion Date that Eliminates the Guesswork

Verified & Documented Quality Assurance for Each Step in the Repair Process

Lifetime Written Warranty on Service and Parts

Right of Choice

You have the “Right of Choice” in who repairs your vehicle. The law protects your “Right of Choice” to have your vehicle repaired at the facility you choose regardless of how hard your Insurer may push for you to use one of their “Preferred” repair shops. Don’t ever hesitate to call us if you feel pressured to go in a repair direction that makes you uncomfortable.

OEM Parts Guarantee

Very often insurance companies, in an effort to reduce their costs, only allow for Aftermarket or alternative parts as replacement components. These inferior parts most often do not carry the same quality standards or warranties as OEM parts. At The Collision Center, all outer body crash replacement parts that are used in the repair of your vehicle are guaranteed to be made by the manufacturer of your vehicle.

Lifetime Warranty

We provide you with a lifetime warranty on all repairs as long as you own the vehicle. This is a valuable asset when turning or trading your vehicle in within the South Shore dealerships.

Always On Time

We provide you with a guaranteed completion date upon disassembly of your vehicle to eliminate any guesswork.